TERMS AND CONDITIONS

• To guarantee the reservation, the full tour amount must be paid. Please ask your advisor for payment instructions.

• In case of cancellation by the passenger, a 10% administrative fee of the agency plus any expenses and/or penalties charged by the operator will apply.

• Prices are subject to change without notice and are subject to availability at the time of booking.

• Prices are per person in Colombian pesos according to the accommodation.

• Transportation is provided in 4x4 vehicles with a maximum capacity of five people.

• Itinerary is subject to change without notice.

• The provided meals consist of pre-established regional menus; if a different menu is requested by the passenger, they must cover the price difference.

• Child rate applies to children aged 5 to 10 sharing a room with a minimum of 2 adults; in the case of 1 adult and 1 child, the double accommodation rate must be applied.

• Children under 5 years old pay the hotel insurance and direct hotel expenses.

• Itinerary management is carried out with local hosts/drivers. The cost of an individual guide service is additional and must be requested in advance.

• All Colombian passengers must carry their valid national identification card, and non-Colombian nationals must carry their respective passports.

• Please consult with your advisor regarding medical assistance cards and preventive health measures, as well as required documentation.

• During your stay, we may take photographs and videos of your experience for advertising purposes.

General Conditions:

• In case of cancellation by the passenger, a 10% administrative fee of the agency plus any expenses and/or penalties charged by the operator will apply.

• Refunds will be applied in accordance with the cancellation policy terms. Once the trip has begun, services included in the plan and not used will not be refundable, unless the cancellation is due to verifiable fortuitous events or force majeure, duly certified by the EPS or the death of the passenger.

• Payment and cancellation policies may vary depending on the travel date; please confirm the policies at the time of booking.

Obligations of the Visitor:

• After contracting the service, the visitor must show up and use the agreed services. Otherwise, the service provider may demand payment of the full price or rate established if the services are canceled with at least 24 hours' notice, or retain the deposit or advance previously received from the tourist user, if agreed. (Article 65 of Law 300 of 1996).

• The client declares that they are aware of and accept these conditions in their entirety, which constitute the unique, total, and exclusive agreement regarding the terms, conditions, and restrictions of the contracted services.

Responsibility Clause:

• Guajira Tours Ltda. voluntarily complies with the parameters of Law 679 of 2001, "by means of which a statute is issued to prevent and counteract the sexual exploitation, pornography, and sex tourism with minors, in development of Article 44 of the Constitution," and also informs clients that neither the agency nor its guides will promote any such practices under any circumstances.

• Guajira Tours Ltda. is committed to managing as many variables as are within our control in order to fulfill the program, considering the possibility of alterations to this proposed program due to possible unforeseen circumstances, such as weather, road closures, closed roads, medical emergencies, poor communication, transportation failures or delays, and other unforeseen events that may arise.

• There are limitations on Guajira Tours Ltda.'s responsibilities regarding legal matters or other inconveniences in which the user may become involved. In the event that the user is forced to withdraw from the tour for different reasons, as well as for personal expenses incurred by the passenger. (Ministry of Commerce, Decree 053, Article 03 of 2002).

• There are circumstances in which Guajira Tours Ltda. reserves the right to make changes to the itinerary, travel dates, hotels, transportation, and other necessary changes to ensure the success of the tour. (Ministry of Commerce, Decree 053 of 2002).

• Guajira Tours Ltda. is subject to the liability regime established by Law 300/96 and Decree 1075/97.

• Guajira Tours Ltda. is subject to the liability regime established by Law 300/96, Decree 1075/97, Decree 2438 of 2010, and any regulations that modify, add, or reform them. The organizer's responsibility for the plan or tour package is limited to the terms and conditions of the program in relation to the provision and quality of services. The agency does not assume any responsibility for the user for air transport services, unless it is a chartered flight and in accordance with the conditions of the transportation contract.

• Refund policies for services not provided due to force majeure or acts of nature, actions or omissions of third parties or the passenger, not attributable to the travel agency, before or during the trip, which may be subject to refund, will be defined by each operator and will be confirmed to the user once the travel documents are reserved and issued, as well as the applicable penalty percentages or deductions. Guajira Tours Ltda. is not a joint responsible for the sums requested for refund. Any refunds due will be made within 30 calendar days following the request. However, if the process takes longer due to causes beyond Guajira Tours Ltda.'s control, no interest will be recognized on the sums to be refunded. The percentage of refund will depend on the conditions of the provider and the agency's administrative expenses.

• The agency does not assume responsibility for the user or traveler for events such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, safety conditions, political factors, denial of entry permits or visas, legal matters of the traveler, health issues, and any other force majeure or fortuitous event that may occur before or during the trip.

• In the event of force majeure or fortuitous events before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, safety conditions, political factors, denial of entry permits, health issues, among others), or simply to ensure the success of the plan, the operator and/or the agency may modify, replace, or cancel itineraries, travel dates, flights, hotels, optional services, which are accepted by the passenger at the time of acquiring the services.

• If a visa is required, Guajira Tours Ltda. will provide the necessary advice, but it is the sole responsibility of the consular authority to manage all aspects of the process, including requested documents, review, costs, processing time, and approval or rejection. In case of visa denial, there will be no refund of the amounts paid by the applicant. In any case, it is the sole responsibility of the passenger to complete the process and meet the requirements as informed.

• Specific payment and cancellation terms will be defined in the conditions of each plan. The value and form of payment for deposits or advances, tickets, reservations for sports and cultural events, fairs, exhibitions, and the like will be subject to the conditions of the organizer of such events, which will be informed at the time of purchase.

• The passenger will be solely responsible for the custody of their luggage and travel documents. Guajira Tours Ltda. may guide the passenger in the event of lost luggage or travel documents; however, under no circumstances will it be responsible for the loss, damage, deterioration, or loss of such items. Guajira Tours Ltda. will inform the passenger of any restrictions imposed by airlines, including prohibitions, maximum weight, and the number of pieces per passenger, persons allowed at attractions or tourist sites, and access limitations or restrictions due to maximum capacity. However, it is the passenger's sole responsibility to comply with these policies, which may vary at the discretion of transportation companies or service providers.

• All additional information regarding validity, conditions, departure taxes from Colombia and abroad, fees, charges, and other mandatory payments, preventive health measures at the destination, and assistance services must be consulted with the travel advisor at the time of booking and will also be communicated to the passenger in the travel documents, according to the characteristics that apply to each one.

• All prices, rates, taxes, fees, or contributions presented on the website, any medium, or quotation are subject to change, availability, and validity without prior notice, which must be assumed by the passenger at the time of issuing travel documents. Restrictions and conditions apply to each published rate according to its validity. Hotel rates depend on the selected accommodation. Cancellation policies, penalties, restrictions, and specific conditions of the package will be informed to the passenger at the time of issuing travel documents.

• The client declares that they know and accept these conditions in their entirety, which constitute the unique, total, and exclusive agreement regarding the terms, conditions, and restrictions of the contracted services.

Registration No. 645

Against Child Pornography

• Guajira Tours rejects the sexual exploitation of children and invites you to report any suspicious activity to the appropriate authorities.

• Guajira Tours Ltda. is committed to the code of conduct against the exploitation and sexual violence of children, in compliance with Articles 16 and 17 of Law 679 of 2001, and warns about the legal consequences.