TERMS AND CONDITIONS

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CONDITIONS

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The prices indicated in the program have been calculated for the travel date and may be revised in the event of variations in the cost of services, taxes, and fees, as well as changes in the exchange rates applied to the trip. This budget is not a reservation and is subject to the availability of services at the time of booking.

RESERVATION A deposit of 500 USD per passenger is required to make a reservation. This deposit will not be refunded under any circumstances, as it is used to reserve international services such as the purchase of domestic tickets or hotel reservations and services that must be purchased in advance, among others. Only after receiving the deposit is it possible to begin the visa application process.

Deposits and full cancellations for any plan must only be made in person at the Viajes y Viajes offices. Under no circumstances is it permitted to collect money directly from the customer, and it is the customer's responsibility to request their own original receipt at the Viajes y Viajes offices once the payment has been made. In the case of bank deposits, it is only allowed to deposit into accounts registered in the name of Viajes y Viajes. Failure to meet these requirements means that Guajira Tours is not responsible for any damages. Service prices are subject to change without notice due to changes in airfare prices, exchange rates with respect to the local currency depending on the destination, and increases in fuel prices. Guajira Tours adheres to embassy regulations for visa processing according to the timeframes suggested by the embassies for such processing. Therefore, the company is not responsible for delays caused by embassies or for expenses incurred in the event of a visa denial. Additionally, the agency reserves the right, with the approval of the passengers, to change the departure date when opportunities arise to find better airfare and land portion fares, as well as delays in visa issuance by the embassies.

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RESPONSIBILITY CLAUSE

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Guajira Tours Ltda voluntarily adheres to the parameters of Law 679 of 2001, "by means of which a statute is enacted to prevent and counteract the exploitation, pornography, and sexual tourism with minors, in development of Article 44 of the Constitution." In addition, customers are warned that neither the agency nor its guides will promote any such practices in any case.

Guajira Tours Ltda. is committed to managing as many variables as possible in the fulfillment of the program, considering the possibility of alterations to this proposed program due to possible unforeseen circumstances that may arise, caused by weather, road closures, closed roads, medical emergencies, poor communication, transportation failures or delays, among others.

There are limits to the responsibilities of Guajira Tours Ltda regarding legal matters or other inconveniences that may involve the user. In the event that the user is forced to withdraw from the tour for various reasons and likewise regarding personal expenses incurred by the passenger (Ministry of Commerce, Decree 053, Article 03 of 2002).

There are circumstances in which Guajira Tours Ltda reserves the right to make changes to the itinerary, travel dates, hotels, transportation, and other necessary changes to ensure the success of the tour (Ministry of Commerce, Decree 053 of 2002).

Guajira Tours Ltda. is subject to the liability regime established by Law 300/96 and Decree 1075/97.

Guajira Tours Ltda. is subject to the liability regime established by Law 300/96, Decree 1075/97, Decree 2438 of 2010, and the rules that modify, add to, or reform them. The responsibility of the organizer of the travel plan or package is limited to the terms and conditions of the program regarding the provision and quality of services. The agency does not assume any responsibility for the user regarding air transportation services, unless it involves a chartered flight and is subject to the conditions of the transport contract.

The refund policies for services not provided due to force majeure or fortuitous events, actions or omissions of third parties or the passenger, not attributable to the travel agency, before or during the trip, which may be subject to refund, will be defined by each operator, and they will be confirmed to the user once the travel documents are reserved and issued, as well as the percentage of penalties or deductions that may apply. Guajira Tours Ltda. is not jointly responsible for the sums requested for reimbursement. Any refunds that may be due will be made within the next 30 calendar days following the request. However, if the process takes longer for reasons beyond Guajira Tours Ltda., no interest will be paid on the sums to be reimbursed. The percentage of reimbursement will depend on the conditions of the supplier and the agency's administrative expenses.

The agency does not assume responsibility for the user or traveler for events such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, denial of entry permits or visas, traveler's legal matters, health matters, and any other case of force majeure or fortuitous event that may occur before or during the trip.

In the event of force majeure or fortuitous event before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health matters, among others), or simply in order to guarantee the success of the plan, the operator and/or the agency may modify, replace, or cancel itineraries, travel dates, flights, hotels, optional services, which is accepted by the passenger at the time of acquiring the services.

If a visa is required, Guajira Tours Ltda. will provide the necessary advice, but all matters related to the process, required documents, study, costs, processing time, and approval or rejection are the sole responsibility of the consular authority. In the event of a visa denial, there will be no refund of the amounts paid by the applicant. In any case, it will be the sole responsibility of the passenger to process and comply with the requirements as informed.

The specific conditions of each plan will define the payment method and term. The value and payment method of deposits or advances, tickets, reservations for sporting and cultural events, fairs, exhibitions, and the like will be subject to the conditions of the organizer of such events, which will be informed at the time of purchase.

The passenger will be solely responsible for the custody of their luggage and travel documents. Guajira Tours Ltda. may guide the passenger in the event of lost luggage or travel documents; however, under no circumstances will it be liable for the loss, damage, deterioration, or loss of such items. Guajira Tours Ltda. will inform the passenger of the restrictions imposed by airlines regarding prohibitions, maximum weight, and the number of pieces per passenger, persons allowed at attractions or tourist sites, limitations or access restrictions due to maximum capacity. However, it will be the sole responsibility of the passenger to comply with these policies, which may vary at the discretion of the transportation companies or service providers.

All additional information related to validity, conditions, departure taxes from Colombia and abroad, rates, charges, and other mandatory payments, preventive health measures at the destination, and assistance services must be consulted with the travel advisor at the time of booking, and they will also be informed to the passenger in the travel documents, according to the characteristics that apply to each one.

All prices, rates, taxes, fees, or contributions presented on the website, any other medium, or quotation are subject to change, availability, and validity without prior notice, which must be assumed by the passenger at the time of issuing the travel documents. Restrictions and conditions apply for each published rate according to its validity. Hotel rates depend on the selected accommodation. Cancellation policies, penalties, restrictions, and specific conditions of the package will be informed to the passenger at the time of issuing the travel documents.

The customer declares that they are aware of and accept these conditions in their entirety, which constitute the unique, total, and exclusive agreement to any pact or legal provision to the contrary, regarding the terms, conditions, and restrictions of the contracted services.

RNT No. 645

The sexual exploitation and abuse of minors are punishable by imprisonment, in accordance with the provisions of Law 679 of 2001 and Law 1336 of 2009. NIT. 892.115.135-7.

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TERMS AND CONDITIONS

• Consult with the advisor about payment policies, cancellations, refunds, and penalties at the time of booking.

• In case of cancellation by the passenger, a 10% administrative fee plus the expenses and/or penalties charged by the operator will be applied.

• Prices subject to change without notice and availability at the time of booking.

• Prices per person in Colombian pesos according to accommodation.

• Itinerary subject to change without notice.

• The offered meals are pre-established menus typical of the region. The passenger must assume the difference for a different menu.

• Child rate applies from 5 to 10 years old sharing a room with at least 2 adults. In the case of booking 1 adult and 1 child, the double occupancy rate must be applied.

• Children under 5 years old pay hotel insurance and expenses directly at the hotel.

• Itinerary management is carried out with local hosts/drivers. The cost of individual guide service is additional and must be requested in advance.

• Verify the services available at the hotel before confirming your reservation.

• Hotel check-in time is 3:00 PM / Check-out time is 12:00 PM.

• All Colombian passengers must carry their valid ID, and non-Colombian nationals must carry their respective passport.

• Consult with your advisor about medical assistance cards, preventive health measures, and required documentation.

• During your stay, we may take photographs and videos of your experience for agency advertising purposes.

General Conditions:

• In case of cancellation by the passenger, a 10% administrative fee plus the expenses and/or penalties charged by the operator will be applied.

• The refund of the plan will be applied according to the terms of the cancellation policy. Once the trip has begun, the services included in the plan and not used will not be refundable, unless the cancellation is due to verifiable force majeure or fortuitous events, illness duly certified by the EPS, or the death of the passenger.

• However, at the time of booking, confirm payment and cancellation policies, as they may vary according to the travel date.

VISITOR'S OBLIGATIONS

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Once the service has been contracted, the visitor must present themselves and use the agreed-upon services. Otherwise, the provider may demand full payment of the price or rate established if the services are canceled with a minimum of 24 hours' notice, or retain the deposit or advance that the tourist user has previously received if agreed upon (Article 65 of Law 300 of 1996).

The customer declares that they are aware of and accept these conditions in their entirety, which constitute the unique, total, and exclusive agreement to any pact or legal provision to the contrary, regarding the terms, conditions, and restrictions of the contracted services.

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AGAINST CHILD PORNOGRAPHY

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Guajira Tours condemns the sexual exploitation of children, boys, and adolescents and invites you to report anything suspicious to the competent authorities.

Guajira Tours Ltda. is committed to the code of conduct against the Sexual Exploitation and Violence against Children and, in compliance with Articles 16 and 17 of Law 679 of 2001, warns about the legal consequences.