Terms and Conditions

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Conditions

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The prices indicated in the program have been calculated for the travel date and may be revised in the event of variations in the cost of services, relevant taxes and duties, and exchange rates applied to the trip. This estimate does not constitute a reservation and is subject to the availability of services at the time of booking.

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Reservation

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To make a reservation, a deposit of 500 USD per passenger is required, which will not be refunded under any circumstances as it is used to reserve international services with the operator such as the purchase of domestic tickets or hotel reservations and services that must be purchased in advance, etc. Only after receiving the deposit is it possible to begin the visa process.

Deposits and total cancellations of any plan must only be made at the Viajes y Viajes office and, under no circumstances, is it allowed to collect money directly from the client. It is the responsibility of the client to request their original receipt at the Viajes y Viajes office once they have made their payment. In the case of bank transfers, it is only allowed to deposit into accounts registered in the name of Viajes y Viajes. Failure to meet the mentioned requirements, Guajira Tours is not responsible for any damages. The prices of services are subject to change without prior notice due to changes in airfare prices, exchange rates with respect to the local currency depending on the destination, and increases in fuel prices.

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Guajira Tours complies with embassy regulations to process visas according to the suggested timeframes provided by the embassies for such processing; therefore, the company is not responsible for delays caused by them or for expenses incurred in the event of a visa denial. Additionally, the agency reserves the right, with the approval of the passengers, to change the departure date when opportunities arise to find better airfare and ground portion rates, as well as delays in visa delivery by the embassies.